‘I introduce myself to anyone who looks a bit jumpy’: a security guard’s take on anti-shoplifting fixes

A professional reveals the most effective tricks of the trade, from a little bit of empathy to hi-tech cameras

I’ve run into volatile thieves for years – from opportunistic phone snatchers to people ripping computers off desks and biofuel bandits trying to steal vats of used cooking oil – and every time I file an incident report, I try to make a recommendation for preventive measures.

It’s safer to try to avoid a situation where things get physical with a suspected criminal. I don’t want to let my employers down, but I also don’t want anyone to have to go to hospital – myself included.

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